Sonar

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Support

Podcast ratings and reviews for iOS

Email support

Common issues

  1. 01

    Account access

    Confirm the username or email tied to your account, check for typos, and try signing in again on a stable network connection.

  2. 02

    Podcast search

    Sonar uses the open Podcast Index catalog. If a show or episode is missing, include the podcast title and RSS feed URL in your request.

  3. 03

    Logs and reviews

    Ratings, reviews, loved episodes, and listen later updates save automatically. Reopen the episode page if a change does not appear right away.

What to include

Whatever the problem, it helps to send enough detail to reproduce it:

  1. Your Sonar username and the email address you sign in with.
  2. Your iPhone model, iOS version, and Sonar version if you know it.
  3. The podcast and episode involved, screenshots, and exactly what you did when it failed.
Typical topics
Sign in, missing podcasts, feed refresh, ratings, reviews, listen later, followers, and profile stats.
  1. 01Why is a podcast or episode missing?

    Sonar searches the Podcast Index catalog. Some publishers have delayed metadata, alternate show names, or RSS feed changes. Send the title and RSS feed URL so it can be checked.

  2. 02Why did my rating or review not appear immediately?

    Sonar saves changes automatically and refreshes the feed after updates. If the feed looks stale, reopen the episode or profile page and check your network connection.

  3. 03Can I delete or edit a review?

    Reviews are tied to your episode log. Open the episode or review detail in Sonar to update the text, change the rating, or remove the log.